Reporting to the CCO, the Director of Account Management will lead and manage the Global Account Management team, ensuring key client accounts across the EU and North America are optimised to meet revenue targets. This role involves strategic oversight, mentoring of Account Managers, and direct involvement in high-level client interactions and account strategies.
Key Duties and Responsibilities:
Leadership and Strategy:
- Lead and mentor the Account Management team, fostering a culture of high performance and continuous improvement.
- Develop and implement account management strategies that align with Gaming Realms’ business goals.
- Identify and pursue new business opportunities to expand the company’s footprint in the gaming industry.
- Regularly report to senior leadership on account performance, market trends, and strategic initiatives.
Client Relationship Management:
- Develop and maintain trusted relationships with key partners across the UK, Europe, and North America.
- Serve as the primary point of contact for top-tier clients, ensuring exceptional service and support.
- Manage communications between key partners and internal teams, ensuring alignment and effective collaboration.
Performance Optimization:
- Oversee the production of account performance management reports using tools like Tableau and Google Analytics.
- Manage the product and games roadmap, ensuring regular communication with partners and internal teams.
- Evaluate and identify opportunities to grow the share of clients’ wallets through up-selling and cross-selling Gaming Realms’ suite of gaming products.
- Optimise the performance of key accounts, implementing changes as required to achieve revenue targets.
Operational Excellence:
- Work closely with the Delivery team on the full cycle of onboarding new partners, integrations, and launching games.
- Host regular account meetings with partners to discuss marketing, performance, new content, platform improvements, and relationship expansion.
- Support the B2B commercial team on pitches, research, and strategic initiatives as needed.
Travel and External Engagement:
- Regular domestic and international travel to meet with operators and partners, fostering strong relationships and identifying new business opportunities.
- Represent Gaming Realms at industry events, conferences, and trade shows.
Knowledge, Skills, and Experience:
- 5+ years of experience in the gambling industry, with a strong background in account management and/or customer operations.
- Proven leadership experience, with a track record of managing and developing high-performing teams.
- Exceptional negotiation skills, with the ability to successfully follow through on partner discussions.
- Strong analytical skills, with proficiency in using data analysis tools (e.g., Tableau, Google Analytics).
- Excellent interpersonal and relationship-building skills.
- Deep understanding of gaming products and the competitive landscape.
- Outstanding presentation and communication skills, both verbal and written.
- Demonstrated ability to create long-lasting relationships and deliver a high standard of partner service.
- A second European language is desirable but not essential.
Compensation:
Competitive Salary + Commission + Benefits
Application:
If you are interested in this opportunity, please contact us with your CV.
